There is never a good time to have to deal with an emergency, and time is always at a premium. That’s where Mitec's speed comes in. We know how to respond quickly — all requests are created, routed and tracked electronically, for fast, efficient delivery of services.
Four-hour response time
We back up our promise of a quick response with a guaranteed four-hour response time on your emergency request for service. If we don’t arrive within the first four hours, you don’t pay for our labor for that visit. When your service demands the fastest possible response, we will be there, on time, every time.
We equip our technicians with the latest wireless devices to help them respond quickly, and to ensure they have instant access to any critical data they need. And we document everything about your call so you and your account manager can review every action that was taken.