Trusted for life
In today’s competitive world, it's not easy to beat the marketplace by 50 percent, but that is exactly what Mitec has done with our customer retention rate. We retain 95 percent of our customers every year, compared to an industry average of 60 to 70 percent.
But don't take our word for it – hear some of our customers explain their Mitec experience themselves.
“Mitec is the most professional and knowledgeable Life Safety Company I have ever worked with. I especially appreciate the communication system Mitec has in place and your technicians are "top notch." If another company came in tomorrow and offered to do what Mitec does for half the price, I wouldn't even consider switching companies!”
“Whether it is an emergency that I have to contact you on my phone or one that I email, you are always prompt in an answer and the job is always done. You make me look good with my superiors. I refer to you as my ‘angel’ vendor. Our motto at the schools is ‘Children come first.’ I know when contacting Mitec that you feel the same way and want to help me provide a safe learning environment for our students.”
“Allow me to express my sincere appreciation for the excellent work that Mitec has exhibited while installing the fire alarm system at our corporate campus. Throughout the seven-month project, Mitec was nothing but professional, courteous and responsive. From the quoting process, to the start-up phase, your staff was accommodating to our various scheduling restraints; always demonstrating true customer service. Communication, which is critical to the success of a project of this size and nature, was always clear and effective. Beyond exception, the quality of service and support I have received from Mitec has been outstanding. I look forward to the opportunity of working with you and your team in the future.”
VP of Property Management
“Please allow me this opportunity to thank Mitec for the unsurpassed performance and exceptional customer service recently afforded my company during our major fire alarm upgrade. Your staff constantly went out of their way to ensure that my questions and concerns were addressed. They were courteous to our tenants and speedy about cleaning up and getting out of high traffic / common areas. Thank you again for your excellent service.”
“This is my first experience with Mitec and I must say that I am thoroughly impressed. I truly appreciate the enthusiasm and spirit of cooperation that you all have shown… it is truly refreshing.”
Senior Facility Engineer
“It is a real pleasure doing business with Mitec. There is a level of professionalism that is unmatched by other service companies. The inspection reports are very informative and user friendly. The service technicians are always courteous. We are glad to be associated with such a fine group.”
Senior Operations Manager
“We contracted with Mitec after experiencing several problems with false alarms and got far more than we expected — an end to our immediate problem, comprehensive reports, a company that believes in customer service, and the advantage of up-to-the minute technology. Thank you!”
Director of Asset Management