Quality people means quality support
At Mitec, we invest heavily in the people and infrastructure to support you — and you’ll experience this difference from the very beginning. Our account structure ensures an ongoing one-to-one relationship between your organization and ours, and we hold ourselves accountable with multiple guarantees, verified reporting and ongoing communications. Our responsiveness, attentiveness and desire to serve you quickly all express our commitment to exceeding your expectations every time.
The Mitec team is a disciplined body of account managers, designers, inspectors, field engineers and technicians — with an average of 12 years of experience. We also have the industry's highest ratio of hours spent in training, certification and licensing compared to total hours worked.
Here are some examples of what makes us different:
Account managers
Our account managers undergo deep training and are ready to assist you in person, rather than forcing you through an automated phone tree.
Inspectors and field engineers
Our inspectors and engineers are exceptionally experienced in navigating the maze of codes and stringent legal requirements of state and local governments. They are also manufacturer-trained, giving them a deep technical expertise across all product lines and tools.
Design professionals
Our design professionals are recognized as industry pacesetters in system design and integration.
Technicians
Our technicians work closely with Mitec's design professionals and are fully equipped to handle installation projects of any size, from a small tenant improvement project to a multi-building campus installation.
All of our people are committed to providing an array of services and regular inspection programs that are without equal. You may first turn to Mitec because you need to ensure compliance – but we want you to stay because of the service. It's our goal to exceed your expectations every time.